When using the Link app to complete your Rapid Rent reservation, you may encounter this error prior to signing your rental agreement or prior to completing your inspection when the rental period begins.


If the asset you are trying to reserve for Rapid Rents is in a status of hard down or soft down, the app will not let a user complete a reservation. Also, if the rental asset went to soft down/hard down after reservation was created, an error will display when completing the inspection and starting rental.

If you see this error, contact your local EquipmentShare rental branch to request another rental asset that is not soft or hard down.

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