Powered Assets
(Calamp 2830 and 3030, Morey MC3, MC4, MC4+, MC5, MCX101, MCX1M1, and PUI FJ2500)
If your powered asset tracker has stopped sending data or is showing an out-of-date cellular or GPS contact, work through the steps below.
1. Check the device is plugged in tight. A loose connection is the #1 cause of missing data. Ensure the tracker is receiving a steady power supply, typically around ~12V, and check that all fuses and grounds are intact and properly connected.
2. Look at the indicator lights. Blinking or off? Call Customer Support (888) 807-3687 and they can tell you what the light means for your device. If no indicator lights are visible, this could indicate that the tracker is non-functional and may need replacement.
3. Make sure the asset starts. If it won't start, the battery may be dead. Replace it and the tracker should come back online. Additionally, ensure the tracker is receiving the correct power supply (~12V) to avoid functionality issues.
4. Check where the asset is parked. Inside a building, warehouse, or remote site? Poor signal can stop data from coming through.
5. Check if the asset is still in service. Sold, retired, or in the shop? That's why the data stopped. If none of these conditions apply and the tracker remains non-functional, it may be considered dead or unrecoverable.
Non-Powered Assets
(GL500, TTU07, TTU73, Slap-N-Track, Queclink, GL520)
Remove the device from the asset.
Set it outside overnight in an open area with a clear view of the sky. It will reconnect and start sending data again.
Bluetooth Nodes: Tracker Not Connecting or Showing Data
If a Bluetooth node isn't showing data or appears offline:
Open the Link mobile app and tap Locate BLE Devices.
Or just carry your phone near the device — the app checks it in automatically.
Frequently Asked Questions
Why is my GPS tracker not showing data? The most common causes are a loose device installation, loss of cellular or GPS signal, a dead asset battery, or the asset being located in a low-signal area like a building or remote site. Work through the troubleshooting steps above to identify the issue.
What does "Out-of-Date Cellular Contact" mean? This status means the device hasn't successfully communicated over the cellular network within the expected timeframe. It doesn't necessarily mean the device is broken — it may simply be in a poor signal area or have lost power.
What does "Out-of-Date GPS Contact" mean? This means the tracker hasn't received a valid GPS signal recently. This can happen when the device is indoors, under a roof, or in a location with obstructed sky view.
Why did my tracker stop updating? Common reasons include: the asset lost power, the device became loose or disconnected, the asset moved to an area with poor cellular coverage, or the asset was sold or taken out of service.
My tracker was working fine — why is it suddenly offline? Sudden loss of data is often caused by a change in the asset's location (moved indoors or to a remote site), a disconnected device, or a battery issue. Start with Step 1 (Check Secure Installation) and work through the list above.
Still Having Issues?
If you've tried all the steps above and your tracker is still not showing data or updating, please reach out for additional support: If the tracker is determined to be dead, initiate the replacement process by contacting support to confirm the status and provide shipping information for a replacement device.
Use the Need Help button in T3, or
Use the chat icon on equipmentshare.com
Call (888) 807-3687