Customer Support

Instructions on what to do when you need service for an asset this is on-rent.

Requesting Service from the Rent App

Instructions on how to extend your EquipmentShare Rental using the Rent mobile app.

Extending my On-Rent EquipmentShare Rental through the Rent Mobile App

Explanation of Pending Asset Assignment in the Rent mobile app.

What does Pending Asset Assignment mean?

Instructions on how to cancel a reservation made through the EquipmentShare Rent App.

Canceling an Existing Reservation in the Rent App

Instructions on how to view a rental's access keycodes in the Rent app.

Viewing a Rental's Access Keypad Codes in the EquipmentShare Rent Mobile App

Instructions on how to update the rental schedule of a reserved rental.

Updating an Upcoming Rental's Schedule in Rent App

Instructions on how to request service for an EquipmentShare rental.

What should I do if I need service for EquipmentShare rented equipment?

Instructions on how to track the delivery of EquipmentShare rentals to your jobsite.

How can I track the delivery of my EquipmentShare rentals?

Instructions on how to locate the keypad code in T3 to operate an EquipmentShare rental.

Viewing a Rental's Access Keypad Code in T3

Instructions on what to do if your EquipmentShare rentals cannot be located on your job site upon delivery.

What should I do if I can't find the equipment that was supposed to be delivered to my job site?

Instructions on how to check the status of a service call for an EquipmentShare rental.

How do I check the status of a service call for my EquipmentShare rental?

Instructions on how to access your rental order confirmation PDF for your EquipmentShare rental order.

Accessing Your EquipmentShare Rental Order Confirmation PDF

Managing Rental Orders

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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