There are a couple of methods to request service on a rental asset within EquipmentShare Track. The service request can be submitted by the rental user or contact your sales rep and they can submit the request for you!

Once the Service Request is submitted, a Service Manager will contact the customer directly to discuss the issues and when/where a technician will be dispatched.

Note: For scheduled service maintenance requests, such as oil change or filter change, a service technician will coordinate the service schedule with the customer. For all other non-scheduled service maintenance requests, follow the instructions below.

Method 1

  • Select Rentals from the left navigation menu of EquipmentShare Track.
  • Select the Rental tab (across the top).
  • Locate the asset in need of service, select Action.
  • Click Request Service.
  • Complete the Request Service window and click Request.

OR

Method 2

  • Select Map from the left navigation menu of EquipmentShare Track.
  • Locate the asset under the Rental section.
  • Select Service.
  • Complete the Request Service window and click Request.

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