There are a couple of methods to request service on a rental asset within the EquipmentShare Technology Platform. Once the Service Request is submitted, an EquipmentShare Service Manager will contact the customer directly to discuss the issues and when/where a technician will be dispatched.

Note: For scheduled service maintenance requests, such as oil change or filter change, a service technician will coordinate the service schedule with the customer. For all other non-scheduled service maintenance requests, follow the instructions below.

Method 1

  • From the navigation bar at the top, open the app drawer and select the Fleet browser app.

  • Select Rentals from the left navigation menu of the Fleet browser app.

  • Select the Rental tab (across the top).

  • Locate the asset in need of service, select Action.

  • Click Request Service.

  • Complete the Request Service window and click Request.

OR

Method 2

  • Select Map from the left navigation menu in the Fleet browser app.

  • Locate the asset under the Rental section (check your filters if you do not see your rentals).

  • Select Service.

  • Complete the Request Service window and click Request.

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