FAQs & Troubleshooting

General FAQs and troubleshooting for EquipmentShare Track, Link and E-logs.

12 articles in this collection
Written by Breanne Hylton

EquipmentShare Track FAQs

Who is EquipmentShare?

An overview of EquipmentShare and its mission.

Written by Breanne Hylton
Updated over a week ago

What is a Geofence?

What is a Geofence and why should I use it?

Written by Breanne Hylton
Updated over a week ago

What does hauled mean?

Definition of hauled status in EquipmentShare Track.

Written by Breanne Hylton
Updated over a week ago

What does Asset Unplugged mean?

Learn more about how asset unplugged is defined in EquipmentShare Track.

Written by Breanne Hylton
Updated over a week ago

How do I set up a speed alert?

Information on how to set up a speed threshold and alert for an asset in EquipmentShare Track.

Written by Breanne Hylton
Updated over a week ago

What are the blue and purple route lines in Trips view?

Explanation of the blue (driving) and purple (hauled) lines in EquipmentShare Track Trips view.

Written by Breanne Hylton
Updated over a week ago

How do I access my company's Track account?

Instructions on accessing your company's Track account.

Written by Breanne Hylton
Updated over a week ago

What is a Group?

Definition and details of a Group within Track.

Written by Breanne Hylton
Updated over a week ago

EquipmentShare Track Troubleshooting

Why can't I log into EquipmentShare Track?

Instructions on how to clear your site cookies when using Chrome as your browser for logging into EquipmentShare Track.

Written by Breanne Hylton
Updated over a week ago

Why did my login fail?

Steps to take when logging in and momentarily seeing EquipmentShare Track before the login fails.

Written by Breanne Hylton
Updated over a week ago

Why can't I see my assets in EquipmentShare Track?

Try these troubleshooting tips if you can't see your assets in EquipmentShare Track.

Written by Breanne Hylton
Updated over a week ago

Why won't my report load in EquipmentShare Track?

Instructions on how to clear cache and hard reload when display-related issues occur in EquipmentShare Track.

Written by Breanne Hylton
Updated over a week ago