If your assets are not displaying in T3, there are a few troubleshooting tips you can try below.
Check Your Filters
Check Your User Role/Permissions
Clear Your Cache
1. Check Your Filters
If you don't see all of your assets, you should first check your filters to see if a filtered option is selected.
To reset all filters, select Clear all filters at the bottom to show all your assets.
2. Check Your User Role/Permissions
A user is assigned a role in Track by your company's Manager or Owner.
Certain roles within the system will have viewing permissions. For example, a User-role will not be able to see assets, unless those assets are assigned to the user in a Group. Click here to learn more information about roles.
If you cannot see your assets, check with your company Manager or Owner to verify your permissions.
If your Manager or Owner has confirmed your role does have viewing permissions and you still cannot view assets, please contact our Customer Support team at T3Support@equipmentshare.com
3. Clear Your Cache
Your internet browser tends to hold onto information, and over time it could cause problems with logging in or bringing up desired results within EquipmentShare T3. It's always a good idea to clear out the cache, or browser history, and clear cookies on a regular basis.
Here are instructions on how to Clear Your Cache.
If you try the above methods and still cannot see your assets, please contact our Customer Support team by selecting the Need Help button at the top of T3.
4. Ensure you are using the recommended browser
Google Chrome (Preferred)
For the most reliable performance, full feature compatibility, and optimal speed, we strongly recommend using the latest version of Google Chrome when accessing T3. Chrome is fully tested with T3 and provides the most consistent user experience.
Firefox
The latest version of Mozilla Firefox is also supported and works well with T3.
Browsers to Avoid
Microsoft Edge
Sarari
Using a supported browser helps ensure that all T3 features work as intended and provides a smoother, more reliable experience.