Your browser tends to hold on to information, and over time it could cause problems with logging in or loading T3. It's always a good idea to clear out the cache or browser history, and clear cookies regularly.

Common Symptoms

Dashboards, such as the Fleet Utilization Dashboard, fail to load.
Tabs work in Incognito mode but fail to load in a regular browser window.

Additionally, clearing cookies will log you out of other websites, so ensure you have your login credentials handy before proceeding.

Common Login Issues and Solutions

Verify Your Email Address
- Ensure you are using the email address associated with your account. Login issues often occur when attempting to use an unregistered email.
- If you're unsure which email is linked to your account, contact your account administrator to confirm or update your email address. They can also assign you the appropriate role if needed (e.g., admin access).
Check for Welcome Emails
- If you've recently been added to an account, look for a welcome email sent to the email address on file. This email contains instructions for logging in.
- If you don’t see the email in your inbox, check your spam or junk folder.

We recommend using Google Chrome for full compatibility when accessing T3. While other browsers like Firefox or Microsoft Edge may work, Chrome offers the best performance and compatibility. Additionally, if you are using Microsoft Edge or another browser, switch to Google Chrome for optimal performance. Avoid using outdated or unsupported browsers, as they may cause compatibility issues.

Update Your Browser

Ensure your browser is updated to the latest version. Using an outdated browser can lead to compatibility issues with the T3 platform.

Clearing Cache on Chrome Desktop

On your computer, open Chrome.
At the top right, click More (3 dots).
Select Delete Browsing Data from the fly-out menu.
Choose a time range. To delete everything, select All time.
Next to Cookies and other site data and Cached images and files, check the boxes.
Click Clear Delete data.
Exit all browser windows and re-open.

Clearing Cache on Firefox Desktop

On your computer, open Firefox.
Access the History menu, and select Clear Recent History. If the menu bar is hidden, press Alt to make it visible.
From the Time range to clear dropdown menu, select the desired range. To clear your entire cache, select Everything.
Click Clear Now.
Exit all browser windows and re-open.

Clearing Cache on Chrome for Android

Open the Chrome app from your mobile device.
At the top right, click More (3 dots).
Tap History > Clear Browsing data.
From the Time Range drop-down menu, select All Time.
Check Cookies and Site data and Cached Images and Files.
Tap Clear data.
Exit/quit all browser windows and re-open.

Clearing Cache on Chrome for IOS

Open the Chrome app from your mobile device.
At the bottom, tap More.
Tap History > Clear Browsing data.
Check Cookies and Site data and Cached Images and Files.
Tap Clear Browsing Data.
Exit/quit all browser windows and re-open.

Log Out and Log Back In

If clearing cache and cookies does not resolve the issue, try logging out of your account and signing back in. This can help refresh your session and resolve minor authentication errors.

If the issue persists, try restarting your browser or your device to resolve potential temporary glitches. Disable Extensions: Some browser extensions can interfere with website functionality. Temporarily disable extensions to see if they are causing the problem.

Resetting Passwords and Accessing the Portal

Reset Your Password
- Use the “Forgot Password” option on the login page to reset your password. Ensure you use the email address associated with your account.
Log In to the Portal
- After resetting your password, log in through the customer portal URL provided by your service to access your account and view your billing information.

Use an Incognito Window or Switch Browsers

If the issue persists, try accessing the T3 platform using an incognito window or switching to another browser, such as Google Chrome. This can help identify whether the issue is related to your current browser settings. To open an incognito or private browsing window:

Windows: Press Ctrl + Shift + N
Mac: Press ⌘ + Shift + N
Alternatively, open your browser’s menu (three dots) and select “New Incognito Window.” If you can access your account in incognito mode, it indicates an issue related to your browser's cache, cookies, or extensions.
Mozilla Firefox: Click the three-line menu in the top-right corner and select "New Private Window."
Microsoft Edge: Click the three-dot menu in the top-right corner and select "New InPrivate Window."
Safari: Click "File" in the menu bar and select "New Private Window."