The Work Orders feature in T3 allows you to create, assign, and manage service and inspection requests for your fleet.
Create a Work Order from the Service Page
You can create a work order for service or inspections from the Service page.
In T3, select Service from the left menu.
From the Work Orders table, select + Create.
Choose the Work Order type:
Service
Inspection
Note: The Work Order will default to whichever view is currently selected in the table.
Complete the required fields:
Asset – Select the asset.
Branch – Select the servicing branch. The Main branch is selected by default.
Description/Complaint – Enter details of the issue.
Optional fields:
Tags
Assign users
Priority – Low, Medium, High, or Critical
Severity – Soft Down or Hard Down
Schedule Work Order – Set start date and time
Select Create.
The new Work Order will appear in the Work Orders table.
Create a Work Order from an Asset
You can also create a Work Order directly from an asset.
Navigate to the asset in the Fleet Map.
Select Details.
Open the Service tab.
Select the Work Order tab on the left side.
Select New Work Order.
Assign a Technician to a Work Order
Technicians can be assigned directly from the table or from within the Work Order.
Assign from the Table.
Locate the Work Order in the table.
In the Assignee column, hover over the cell.
Select +Assign.
Choose a user from the list.
The assignment updates immediately.
Assign from the Work Order
Open the Work Order by selecting the blue ID link.
Select the + next to Users.
Search and select a technician.
To remove a user, select their name and choose Remove.
What Can Be Edited in a Work Order
Depending on user permissions, you can update:
General Details
Tags
Severity (Soft Down or Hard Down)
Billing Type (Internal, Warranty, Customer)
Priority
Asset & Scheduling
Update the assigned asset (if no activity has been recorded)
Update Scheduled Start and End times
Transfer the Work Order to another Branch
Change the asset associated with a work order by reopening it and selecting the asset number to update.
Delete a Work Order
Managers and Owner-level users can delete a Work Order from the details page under the Actions button.
Handling Autogenerated Work Orders
If a work order is prematurely autogenerated by the system, you can address this issue by:
Closing the current autogenerated work order with the correct current hours.
This action will reset the interval and prevent another work order from generating until the asset approaches the next threshold.
Platform Limitations and Workarounds
The platform has certain limitations when it comes to managing work orders. For example:
Linking Work Orders to Scheduled Services: It is not possible to merge or link an existing work order to an already scheduled service. To associate a work order with a specific service or asset, you must delete the incorrectly created work order and create a new one tied to the correct service or asset.