A user can be added to T3 by an Owner, Admin, or Manager in one of two ways.
Add User - Recommended when adding a single user to the T3 system.
Bulk Add - Recommended when adding multiple users to the T3 system.
Once the new user is added to the system, they will receive a Welcome to T3 email containing a link to create their password. The same credentials (email and password) can be used across the platform, including the mobile app.
Adding a New User
From the T3 Fleet web app, select Company in the left menu.
Select the Users tab.
Select the Add User button.
The Add a New User form will display. Complete the required fields:
First Name
Last Name
Email Address
Phone Number (Optional)
Expand the Advanced user settings for more optional settings.
Branch Assignment - select from a list of existing company branches to which the user is assigned.
Cell Phone Number - add the user's cell phone number, which allows them to receive configured SMS text alerts.
Employee ID - the employee's ID
Timezone - select the user's time zone to display throughout their T3 experience.
Employee Schedule - indicate the user's work schedule for using the T3 time tracking solution. For more information, see Schedules and Overtime Rules.
Employee Overtime Rule - indicate the user's overtime rule, if applicable, for using the T3 time tracking solution. For more information, see Schedules and Overtime Rules.
Does this user only track time via Work Orders? - enable this option if the user will be tracking time towards Work Orders, but does not need access to the T3 Time Cards product.
Click Create.
The new user will display in the Users table and default to a User role. The new user will receive a Welcome email containing a link to set up their password.
Note: A User role is given their login and can see the assets assigned to them through Groups. For more information, see Creating a Group. The User role cannot edit, add or view other users. To update the User role, see Updating a User.
If a user does not receive their welcome email or needs to set up their password, you can resend the invite by navigating to the Password Setup/Reset page and entering the user's email address. Additionally, advise the user to check their spam or junk folders for emails from noreply@t3.tech with subject lines like "Finish Setting Up Your T3 Account." If the email is not found, ask your IT department to whitelist or unblock messages from noreply@t3.tech. As an alternative, users can log in using their phone number to bypass the setup email and gain immediate access. If an error occurs indicating that the email is already in use, follow these steps to resolve the issue:
Verify the Email Address: Double-check the spelling of the email you are entering.
Search for Existing Records: Look up the user by name or email to determine if they already exist in the system under another account.
Decide on Access Needs:
If the user needs access to multiple accounts, submit a 1UMC request to have engineering provision access across accounts.
If the user only needs access to the new account, remove them from the old account and add them to the correct one.
Send a Password Reset: After updating the account, send a password reset email to the user so they can log in.
Adding Users in Bulk
From the T3 Fleet web app, select Company in the left menu.
Select the Users tab.
Select the Bulk Add button.
Select the Download sample CSV button, which will automatically download an example file for you to fill in your user's information.
From your computer, open the sample CSV file from your Downloads.
Within each row, enter the required information for each user.
First Name
Last Name
Email Address
You may also enter optional fields if you would like.
Timezone
Employee ID
Phone Number
Cell Phone Number
Group
Once you are done, save the file to your computer.
Return to the Bulk Add Users page in T3 and Select or drag and drop a file into the CSV File Upload field.
The user data will immediately display in the previewer panel with the total number of users detected, ready to invite, users needing attention and total issues.
Issues will be noted in red text and can be identified quickly by toggling the Show rows with errors as ON.
Expand the row to make the updates and correct any issues. Select the Update button when making changes in the previewer panel.
Once all issues are addressed, select Upload.
The new users will display in the Users table and default to a User role. The new users will receive a Welcome email containing a link to set up their password.