Display Icons
Scenario: Power Light Is Not Green (No Light or Red)
Unplug the power cable from the camera.
Wait for 20 minutes.
Plug the power cable back in.
Check the power light:
If it turns green, verify that the camera comes back online.
If the Power Light Is Green
The issue may be resolved.
Monitor the camera to ensure it remains operational.
If the Power Light Is Still Not Green
Check the harness connection: Ensure all connection points are fully inserted and secure.
If the issue persists, contact T3 Support and provide:
A description of the issue.
The steps you've already taken.
Scenario: Network Globe Light Is Red
Verify Cellular Coverage:
Use a mobile phone near the camera to check signal strength.
If there is no cellular signal, relocate or wait until one is available before proceeding.
Re-seat the SIM Card:
Power off the camera.
Open the latch on the bottom of the camera.
Remove and reinsert the SIM card.
Close the latch and power the camera back on.
Retest the Camera:
Check if the Network Globe light is no longer red.
Confirm the camera is back online.
If the Network Globe Light Is Still Red
Contact T3 Support and share the troubleshooting steps you've taken.
A replacement device may be required if the issue cannot be resolved remotely.
Scenario: ADAS CAMERA Light Is Red
Complete the general power and network troubleshooting steps listed above.
If the ADAS CAMERA light remains red:
Contact T3 Support with the testing steps you've completed.
A replacement device may be required.
Scenario: DRIVER CAM Light Is Red
Initial Checks
Should cab-facing recording be active?
Is Privacy Mode disabled?
If Privacy Mode is enabled, a red light may be expected.
If Cab-Facing Recording Should Be Enabled
Contact T3 Support with details of the issue and troubleshooting steps taken.
A replacement device may be necessary.
If the above is not working, contacting T3 Support and include the following:
Camera Serial Number
Asset ID
Description of the issue
Detailed troubleshooting steps you've completed