Customer Support

Instructions on downloading and navigating the features of the DriveShield™ mobile app, as well as managing passwords for accessing the app.

DriveShield™ Mobile App Quick Reference

Understand the differences between the V1 and V2 T3 Dash Cam and how to swap out V1 for V2.

T3 Dash Cam V1 vs V2 and Swap-Out Guide

Instructions for the administrator to access the Company Key required for DriveShield™ Mobile App login.

Where can I find the Company Key needed for my DriveShield™ Mobile App login?

Instructions on how to use your T3 Dash Cam to keep your team and asset's safe. 

T3 Dash Cam Help

Instructions on how temporarily disable the driver-facing T3 Dash Cam while parker or in a stationary position.

Enabling Privacy Mode on a T3 Dash Cam

Instructions on using the Titan App during the installation of a T3 Dash Cam for on-site camera calibration.

Calibrating a T3 Dash Cam Using the Titan FTS App

Instructions on how to check for a blown fuse on a T3 Dash Cam should you encounter connectivity issues.

How to Check and Replace a Fuse in the T3 Dash Cam

Instructions on how to install the T3 Dash Cam V2 to your vehicle.

T3 AI Dash Cam V2 Installation Guide

Learn where to find the Dash Cam features in the new or old experience.

Where do I find Dash Cam Features in T3?

Configuring T3 Dash Cam Settings

Instructions on assigning, reassigning, or removing a T3 Dash Cam (V1 or V2) for an asset in the T3 platform or Link app.

Assigning a T3 Dash Cam to an Asset

Understand how your T3 Dash Cam powers down after the vehicle is turned  off, including awake, sleep, and power-off states.

T3 Dash Cam Power States After Shutdown

Getting Started

Instructions for setting up permissions and configuring settings for T3 Dash Cam viewing and functionality.

Setting up Permissions for T3 Dash Cam Visibility and Functionality

Permissions

Instructions on how to create and setup drivers in the T3 Driver Safety.

Creating Drivers in the T3 Driver Safety

Managing Drivers

Learn how to review and take action on recorded events from a T3 Dash cam.

Reviewing Dash Cam Event Details in T3

Instructions on fetching a historical video and saving it to your dashboard in T3.

Fetch a Dash Cam Historical Video Clip in T3

Instructions on how to turn on sleep mode feature of T3 Dash Cam.

Using T3 Dash Cam's Sleep Mode Feature

Instructions on reviewing time-lapse video footage, such as SOS events, on the T3 Driver Safety page.

Fetching Dash Cam Time-lapse Video in T3

Troubleshooting tip when having issues logging into the Driver Safety page in the T3 Fleet web app.

Troubleshooting Tip When You Can't Access the Driver Safety Page in T3

Instructions on how to setup driver coaching, view coaching behavior, and driver analytics.

Managing Driver Coaching and Analytics

Instructions on how to set up T3 Dash Cam real-time alerts in the T3 Driver Safety page.

Creating T3 Dash Cam Alerts in T3

Instructions on how to access and view T3 Dash Cam footage offline using an SD card.

Accessing and Viewing T3 Dash Cam Footage with Offline Cam Reader App

Learn how to take action on recorded events from the T3 Dash Cam.

Taking Action on Dash Cam Events in T3

Learn how to find events recorded by a T3 Dash Cam.

Viewing and Filtering Dash Cam Events in T3

Set up, verify, and manage driver facial recognition profiles using the T3 Driver Safety page.

Manage Driver Facial Recognition in T3

Using Dash Cam Features in T3

A reference guide to the various camera events triggered from a T3 Dash Cam.

Understanding T3 Dash Cam Triggered Camera Events

Features, specs, and installation instructions for the T3 AI Dash (Driver) Camera.

T3 AI Dash Camera Installation Guide

An overview of the V-display icons that you may see displayed with your T3 Dash Cam.

T3 Dash Cam V-Display Icons

A guide to explain the various icons you'll see on the T3 Dash Cam and how to troubleshoot connectivity issues.

Troubleshooting T3 Dash Cam Connectivity Issues

Dash Cam Installation and Display Icons

Find answers and get help from Intercom Support and Community Experts

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