The Request Video workflow allows customers using T3 Dash Cam cameras to request, track, and review dashcam footage directly from Driver Safety.
Video requests are processed in the background, allowing work to continue while footage is retrieved.
Progress can be monitored through the Request Queue, and completed requests are automatically added to the Events tab for review.
Before you begin
Before requesting video, keep the following in mind:
Standard video requests can include up to 5 minutes of footage.
Timelapse requests can include up to 60 minutes of footage.
Timelapse playback is 15x speed by default.
Longer requests and higher resolution video may take additional time to process.
Completed requests appear in the Events tab under Requested Video.
Note: If facial recognition is enabled for the company, requested videos are not automatically processed for driver assignment.
Request Video
Navigate to T3 Driver Safety > Events.
Select Request Video.
Search for and select the asset you want to request footage from.
Use the Available Video timeline or calendar to find the footage you need.
Select the desired date and timeframe.
Choose your capture mode and preferred video format.
Select Request Video.
Once submitted, your video will begin processing and will be available in the request queue when ready.
Find Available Footage
After selecting an asset, the Available Video timeline shows when recorded footage is available throughout the day.
The timeline uses indicators to show when:
HD footage is available
SD footage is available
Both HD and SD footage are available
A known safety event occurred
Safety events are marked directly on the timeline. Hover over an event marker to see the event type and time, making it easier to find and request footage surrounding a specific event.
Drag the timeline to move throughout the day, or use the zoom controls to narrow or expand the timeframe shown.
The timezone reflects the requesting user's device's time zone, listed directly above the timeline for clear reference. Note: The timezone imprinted on the video reflects the timezone of vehicle's company's time zone.
Find Footage by Date
Hover over a calendar day to see hours of available footage and events per day.
Dates are labeled based on the information available, helping you narrow down when relevant footage may have been captured before selecting a specific time.
Select a Timeframe
Use the highlighted selection on the timeline to choose the footage you want to request. You can drag the selection to the desired point on the timeline or manually enter the From and To times under Selected Time.
Your selected duration is displayed before you submit the request.
Standard video requests are limited to 5 minutes.
Request a Time Lapse
Turn on Time-lapse under Capture Mode when you need footage covering a longer period.
Time-lapse requests can include up to 60 minutes of footage. When Time-lapse is turned off, the standard 5-minute request limit applies.
Choose Your Preferred Format
Under Preferred Format, select your preferred video quality when multiple formats are available.
The timeline indicates whether HD, SD, or both formats are available during a given timeframe. Available format options depend on the footage captured by the T3 Dash Cam.
Check Camera Status
The camera's current status is displayed at the bottom of Video History.
If the camera is online, video can be requested normally.
If the camera is asleep but can still be reached, you'll have the option to wake the camera before requesting video.
If the camera has been offline for more than three days, it cannot be woken remotely and a video request cannot be submitted. The vehicle will need to be turned on before you can request footage.
When video cannot be requested, Video History will display the camera's status and the next steps needed to continue.
Track a request
After submitting a request, its status can be viewed in two places:
In-app progress notifications displayed within Driver Safety.
The Request Queue, available by selecting the download icon next to Events.
The Request Queue displays the current status for each request until processing is complete.
Review completed footage
When a request is finished:
Open the Events tab.
Filter or locate the Requested Video event.
Open the event to review the footage.
Request statuses
Depending on camera availability, requests may progress through several statuses.
Status | Description |
Queued | The request has been received and is waiting for the camera to become available. |
Downloading | Video is currently being retrieved. |
Video ready for review | The request completed successfully and the footage is available in Events. |
Camera unavailable | The camera could not be reached to retrieve footage. |
Why a request may fail
A request may not complete successfully for one of the following reasons.
Footage is unavailable
Video may not exist for the selected time period.
Availability depends on the organization's recording configuration and whether the asset was recording during the requested time.
Camera unavailable
If the camera has been offline for an extended period and cannot be reached, the request cannot be completed.
The Request Queue displays Camera unavailable when this occurs.
Best practices
To help requests complete as quickly as possible:
Request only the footage needed.
Use standard video when possible.
Reserve longer timelapse requests for situations that require additional context.
Keep in mind that higher resolution requests and multiple camera streams can require additional processing time.
Tip: A high-resolution request for a 5-minute clip from both road-facing and driver-facing cameras may take approximately 20 minutes to process.
FAQ
How long does a video request take?
Processing time depends on device cellular connectivity, video length, resolution, the number of camera streams requested, and whether the camera is currently online.
Tip: A high-resolution request for two 5-minute clips (both road-facing and driver-facing cameras) may take approximately 20 minutes to process over average 4G.
Where can completed videos be found?
Completed requests appear in the Events tab as Requested Video events.
Can work continue while a request is processing?
Yes. Requests run in the background, and progress can be monitored from the Request Queue.
Why wasn't a driver assigned to my requested video?
Requested videos are not automatically processed by facial recognition services for organizations that use driver assignment.
Can I queue multiple videos at once?
Yes. A camera can only process one request at a time, but you can request multiple videos per camera and across cameras and the system will push them through in the background. You will receive a toast notification when the video is ready for your review if you are still on the Driver Safety tab.