Here's why you might see the red asset unplugged icon, along with the Device Unplugged warning:
Preventative Measures
Ensure Stable Power Supply: Regularly check the tracker’s connection to the asset to ensure it is secure and free from damage.
Monitor Battery Levels: Keep the asset’s battery charged and in good condition to provide consistent power to the tracker.
Troubleshooting Steps
Inspect the Tracker Connection: Verify that the tracker is securely connected to the asset and that there are no loose or damaged wires.
Check the Asset’s Battery: Ensure the battery is fully charged and capable of supplying the required voltage.
Monitor Voltage Levels: Use a multimeter to check the voltage being supplied to the tracker. If it is below the required threshold, address the issue with the asset’s power system.
The Tracker device was removed from the asset.
The Tracker device lost external power, most likely from a dead battery on the asset or a kill switch that cuts power to a Tracker device. - Voltage drops due to loose connections or fluctuations in the asset’s electrical system can also cause the tracker to lose power.
Want to know exactly when the tracking device is plugged from your asset? Create a Tracker Removed alert. See the Creating an Alert article to learn more.