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Troubleshooting T3 Dash Cam Connectivity Issues

A guide to explain the various icons you'll see on the T3 Dash Cam and how to troubleshoot connectivity issues.

Use the Dash Cam Health page in T3 Driver Safety to identify T3 Dash Cam connectivity issues and determine the appropriate troubleshooting steps.

Check Dash Cam Health

Before physically troubleshooting a dash cam, open T3 Driver Safety and navigate to Dash Cam Health.

The dashboard displays the current health status of each dash cam and provides recommended next steps. Select a status card to filter the table to devices with that status.

Dash Cam Health Statuses

  • Ok: The dash cam and tracker are communicating in sync. No action is needed.

  • Delayed Behind Tracker: The dash cam's most recent Engine On event is more than 24 hours behind the tracker's. If the vehicle has been turned on within the last 3 days, attempt a remote wake up to restore communication.

  • Stale: The dash cam and tracker have not reported in 30 or more days. The vehicle may be parked and unused, or both devices may be offline. Physically inspect the vehicle and devices using the troubleshooting steps below. Contact T3 Support if assistance is needed.

  • No Check In: The dash cam has never checked in, which typically indicates the installation was not completed successfully. Physically inspect the device using the troubleshooting steps below. Contact T3 Support if assistance is needed.

  • Orphaned: The dash cam is reporting activity but is not assigned to an asset. Assign the dash cam to the appropriate asset to restore accurate tracking.

  • Unassigned: The asset does not have a dash cam assigned. Assign a dash cam to the asset to begin monitoring its health.

If the Dash Cam Health page recommends physically inspecting the device, follow the steps below.

Preliminary Checks

Before resetting or disconnecting the dash cam:

  1. Clean the camera lens: Confirm the lens is clean and unobstructed. Remove any dirt or debris that may block the camera's view.

  2. Verify vehicle operation: Confirm the vehicle or asset is operating normally. Power or mounting issues may affect the camera's functionality.

  3. Inspect the dash cam: Check the device and its connections for visible damage or loose connections.

T3 Dash Cam Display Icons Legend

There are the LED icons you will see on your V1 T3 Dash Cam.

There are the LED icons you will see on your V2 T3 Dash Cam.

Scenario: Power Light Is Not Green

If the power light is off or red:

  1. Unplug the power cable from the camera.

  2. Wait 20 minutes.

  3. Plug the power cable back in.

  4. Turn the vehicle on.

  5. Check whether the power light turns green and the camera comes back online.

If the Power Light Turns Green

The issue may be resolved. Monitor the camera and check Dash Cam Health to confirm communication is restored.

If the Power Light Is Still Not Green

  1. Check the harness connection and confirm all connection points are fully inserted and secure.

  2. Verify the power connection and fuse are functioning correctly.

  3. Confirm the ignition/ACC line provides power when the vehicle is on.

If the issue persists, contact T3 Support and provide a description of the issue and the troubleshooting steps completed.

Scenario: Network Globe Light Is Red

A red Network Globe light may indicate a cellular connectivity issue.

Verify Cellular Coverage

  1. Use a mobile phone near the camera to check cellular signal strength.

  2. If there is no cellular signal, relocate the vehicle or wait until coverage is available before continuing.

Re-seat the SIM and SD Cards

  1. Power off the camera.

  2. Open the latch on the bottom of the camera.

  3. Remove the SIM card and both SD cards.

  4. Wait approximately 60 seconds.

  5. Inspect the SIM and SD cards for damage or corrosion. If needed, clean the contacts with a dry, lint-free cloth.

  6. Reinsert the SIM card and SD cards.

  7. Close the latch.

  8. Wait 20 minutes before reconnecting camera power.

  9. Start the asset and check whether the red Network Globe icon disappears.

Retest the Camera

Confirm that:

  • The Network Globe light is no longer red.

  • The camera is back online.

  • The device's status in Dash Cam Health reflects restored communication.

If the Network Globe light remains red, contact T3 Support and provide the troubleshooting steps completed.

Scenario: ADAS CAMERA Light Is Red

  1. Complete the power and network troubleshooting steps above.

  2. Check the ADAS CAMERA light again.

If the light remains red, contact T3 Support and provide the troubleshooting steps completed.

Scenario: DRIVER CAM Light Is Red

Before troubleshooting, confirm:

  • Cab-facing recording should be active.

  • Privacy Mode is disabled.

If Privacy Mode is enabled, a red DRIVER CAM light may be expected.

If cab-facing recording should be enabled and the light remains red, contact T3 Support with details about the issue and the troubleshooting steps completed.

Scenario: "Camera Mode Off" Message

If the camera displays a Camera Mode Off message:

  1. Disconnect the camera completely from power and wait 20 minutes.

  2. Start the asset and let it run for 5 minutes.

  3. Reconnect camera power.

  4. Let the asset run for an additional 5 minutes.

  5. Check which status lights are illuminated.

  6. Check Dash Cam Health to determine whether the camera has reconnected.

If the issue persists, contact T3 Support and provide:

  • Camera Serial Number

  • Asset ID

  • Description of the issue

  • Troubleshooting steps completed

Contact T3 Support

If troubleshooting does not resolve the issue, contact the T3 Customer Support team using the chat icon in the bottom-right corner of T3.

Include the affected Camera Serial Number, Asset ID, a description of the issue, and the troubleshooting steps already completed when available.

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