After a Work Order (WO) is created, the Work Order details can be edited by a Manager or Owner-level or any users that are assigned to the WO (except for deleting the WO).
Editing a Work Order in T3
Log into T3's Fleet web app.
Select Service from the left menu.
Locate the Work Order from the table and select the blue ID link.
Once the Work Order is open, any items along the left side can be updated.
Tags - Add an identifier to label and organize your work orders.
Severity - Select between Soft Down or Hard Down to describe the level of severity of the service request.
Billing Type - Select between Internal, Warranty, or Customer as the billing type.
Priority - Select between Critical, High, Medium, or Low to prioritize your mechanics service tickets.
Adding or Removing Users
To add a user, select the + icon and search from your list of mechanics.
To remove a user, select the user's name and then Remove from Work Order.
With the Work Order still open, some items along the right side can be updated.
Asset ID - Select the blue Edit link to open a window allowing you to select another asset ID for assigning the WO.
Work Order Cost - Select the blue Add Cost link to open a window for adding any manual costs associated with the WO.
Scheduled Start and End - Select the Edit link to update the start and end times of servicing the asset.
Branch Transfer - Select the Edit link to open a window allowing you to select another branch to service the WO.
Delete Work Order - Select the Delete link to remove the WO. Can only be done by a Manager or Owner-level.