Customer Support

Breanne Cassidy

Laura McHugh

Shannon Owens

Instructions on reserving and managing EquipmentShare rentals. 

Reserving and Managing EquipmentShare Rentals

Instructions on how to download the Rent app to begin reserving EquipmentShare rentals.

Downloading the EquipmentShare Rent App

Instructions on logging into the EquipmentShare Rent app.

Logging In to the Rent App

Instructions on requesting a password reset when you have forgotten your password to access the Rent mobile app.

Resetting your Rent Mobile App Password

Instructions on how to navigate through the EquipmentShare Rent App.

Rent App Quick Reference Guide

Instructions on signing and managing your EquipmentShare rental terms and conditions document.

How do I sign my Rental Terms and Conditions?

Instructions on how to use the pump cost calculator to compare electric versus diesel pump and power costs for your jobsite needs.

Using the EquipmentShare Pump Cost Calculator

Instructions on what to do if you receive the EquipmentShare Rental Agreement by mistake and it needs to be sent to someone else.

How can I forward the EquipmentShare Rental Agreement to the correct person?

Getting Started

Instructions on how to browse and reserve a rental asset from the EquipmentShare Rent app.

Reserving a Rental from the EquipmentShare Rent Mobile App

An explanation of what happens after you submit your EquipmentShare rental reservation order using the Rent Mobile app.

Do I need to do anything after I submit a reservation using the Rent Mobile App?

Instructions on what to do if you can't find the EquipmentShare rental you need using the Rent mobile app.

Why can't I find the equipment I need on the Rent mobile app?

An explanation of the Misc Charges and Fees included in your EquipmentShare rental in the Rent mobile app.

Explanation of Misc. Charges and Fees for Rental

Reserving a Rental

Instructions on what to do when you need service for an asset this is on-rent.

Requesting Service from the Rent App

Instructions on how to extend your EquipmentShare Rental using the Rent mobile app.

Extending my On-Rent EquipmentShare Rental through the Rent Mobile App

Explanation of Pending Asset Assignment in the Rent mobile app.

What does Pending Asset Assignment mean?

Instructions on how to cancel a reservation made through the EquipmentShare Rent App.

Canceling an Existing Reservation in the Rent App

Instructions on how to view a rental's access keycodes in the Rent app.

Viewing a Rental's Access Keypad Codes in the EquipmentShare Rent Mobile App

Instructions on how to update the rental schedule of a reserved rental.

Updating an Upcoming Rental's Schedule in Rent App

Instructions on how to request service for an EquipmentShare rental.

What should I do if I need service for EquipmentShare rented equipment?

Instructions on how to track the delivery of EquipmentShare rentals to your jobsite.

How can I track the delivery of my EquipmentShare rentals?

Instructions on how to locate the keypad code in T3 to operate an EquipmentShare rental.

Viewing a Rental's Access Keypad Code in T3

Instructions on what to do if your EquipmentShare rentals cannot be located on your job site upon delivery.

What should I do if I can't find the equipment that was supposed to be delivered to my job site?

Instructions on how to check the status of a service call for an EquipmentShare rental.

How do I check the status of a service call for my EquipmentShare rental?

Instructions on how to access your rental order confirmation PDF for your EquipmentShare rental order.

Accessing Your EquipmentShare Rental Order Confirmation PDF

Managing Rental Orders

Instructions on off-renting a Rental from the Rent App once you are done.

Off-Renting a Rental from the EquipmentShare Rent Mobile App

Instructions on how to end a rental period in T3 for our rent (US) and hire (New Zealand) customers.

Off-Rent or Calling-Off an EquipmentShare Rental in T3

Off Renting a Rental

Instructions on how to reserve a rapid rent in the EquipmentShare Rent app

Reserving a Rapid Rent using the EquipmentShare Rent Mobile App

Instructions on how to end your Rapid Rent through the EquipmentShare Rent Mobile App.

Ending Your Rapid Rental in the EquipmentShare Rent Mobile App

Instructions on how to start your Rapid Rent through the EquipmentShare Rent app.

Starting Your Rapid Rent in the EquipmentShare Rent Mobile App

Rapid Rents

Instructions on how to update a purchase order on your rental order on the EquipmentShare website or in T3.

Updating a Purchase Order (PO) on a Rental Order

Instructions on how to view your approaching billing cycles to make data-driven decisions.

Viewing Upcoming Rental Billing Cycles

Information on who to contact to update your billing contact on your invoice.

Can I update the billing contact on my invoices?

Instruction on how to update your invoice's purchase order in T3.

Updating the Purchase Order on an Invoice

Instructions on how to download your statement in T3.

Can I download my statement?

Instructions on how to pay EquipmentShare invoices online via ACH or Credit Card online.

Paying an Invoice Online

Instructions on how to add additional T3 users to receive invoices and statements.

How do I add interested parties to my paperless statements and invoices?

Instructions on how to access your invoices in T3.

Viewing Your Invoices in T3

Instructions on how to set up a Purchase Order (PO) to analyze your spending compared to budget.

Managing Purchase Orders (PO) to Track Spending Compared to Budget

Rental Billing & Invoicing

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